1. Introduction & Commitment to Privacy
At eslepassociation.com ("we," "our," or "us"), safeguarding the privacy of our visitors and customers is fundamental to our business. This Privacy Policy details how we collect, handle, store, and disclose information gathered through our website (eslepassociation.com), our telephone advisory lines including (844) 933-8338, and related marketing communications.
2. Information We Collect
We may collect both personally identifiable information and non-personally identifiable technical data, including:
- Contact Information: Full name, telephone number, email address, and residential postal code submitted via consultation forms or over the phone.
- Property Profile Data: Approximate property size, building type, current security hardware, and homeowner preferences communicated during consultations.
- Automated Technical Data: IP address, browser type, operating system, referring URL, pages viewed, and session duration gathered via standard analytics cookies.
3. Smart Home & Video Surveillance Privacy
We believe that residential video feeds and audio recordings belong solely to the homeowner:
- We do not record, intercept, or monitor private optical camera streams or video doorbell footage.
- All video surveillance hardware and central hubs utilize end-to-end 256-bit AES encryption. Video streams are accessible exclusively by authorized account holders via secure mobile credentials.
- 24/7 central emergency monitoring stations only receive video verification feeds when an active perimeter alarm is triggered, strictly in accordance with your monitoring agreement.
4. How We Use Collected Information
We use the data we collect solely for legitimate business operations:
- To connect you with certified home security partners and monitoring service advisors via phone at (844) 933-8338.
- To schedule local technician site assessments, equipment installations, and system walkthroughs.
- To improve website performance, user experience, and customer service delivery.
- To comply with applicable legal obligations and prevent fraudulent activity.
5. Disclosure to Third-Party Partners
eslepassociation.com operates as an independent security referral service. When you submit a request or dial (844) 933-8338, your contact information is shared with authorized security service partners in your geographic area to fulfill your consultation request. We do not sell, rent, or trade your personal data to unaffiliated third-party marketing companies.
6. Data Security & Retention
We implement industry-standard physical, technical, and administrative safeguards to protect your personal information against unauthorized access, destruction, or disclosure. We retain contact records only as long as necessary to fulfill referral services and satisfy legal requirements.
7. Consumer Privacy Rights
Depending on your state of residence, you may have specific rights under laws such as the California Consumer Privacy Act (CCPA):
- The right to request disclosure of personal data collected about you.
- The right to request the deletion of your personal data.
- The right to opt-out of future promotional communications.
To exercise your rights, please contact us by phone at (844) 933-8338 or by email at privacy@eslepassociation.com.
8. Policy Updates
We may update this Privacy Policy periodically to reflect technological changes or regulatory updates. Continued use of our website constitutes acceptance of the revised terms.